About Dstny

Our mission is to make business communication as easy as possible for employees and customers, today and tomorrow. We provide small and large companies with a modern all-in-one communication platform for voice, chat, and video, as well as advanced networking and security solutions. Today, there are already over 3.5 million users in Europe who communicate, collaborate, and provide excellent customer service using our tools. But we don't stand still because our market keeps evolving, and Dstny is growing with it.

 Due to our sustainable growth, we are constantly looking for enthusiastic people to join our team. What do we offer in return? An amazing workplace, fantastic colleagues, the opportunity to work from home, various team building activities and company events, great customers... and much more.

Does that sound like music to your ears? Read on, and who knows, you might soon embark on your new Dstny adventure.

Role Summary:

As the Account Director, you will be responsible for overseeing and managing strategic relationships with our most significant clients on a global level. Your primary focus will be on building and maintaining strong partnerships, ensuring client satisfaction, and driving growth opportunities for the company. You will collaborate closely with cross-functional teams, such as product sales, marketing, and customer success, to deliver exceptional value and ensure the long-term success of our clients and our organization.

Key responsibilities

Team:

• Cultivate a culture characterized by innovation, continuous improvement, and collaboration through the leadership and mentorship of employees situated in Sweden, in conjunction with the D4SP Leadership team and the People Experience (PX) community.

Account management:

• Client Relationship Management: Cultivate and maintain strong relationships with key clients, serving as the primary point of contact and trusted advisor. Understand their business objectives, challenges, and industry trends to provide tailored solutions and ensure client satisfaction.

• Strategic Account Planning: Develop and execute comprehensive account plans to align with clients' long-term goals and drive revenue growth. Identify new business opportunities and upsell/cross-sell opportunities to expand our offerings within existing accounts.

• Global Collaboration: Work closely with regional account teams to coordinate global account strategies, ensuring consistency and alignment across different territories. Foster collaboration and knowledge sharing within the company to leverage expertise and resources effectively.

• Client Advocacy: Champion the clients' needs and requirements internally, advocating for resources and support to meet their expectations. Ensure timely and efficient issue resolution to maintain a positive client experience.

• Performance Analysis: Monitor and analyze key performance indicators (KPIs) for each account, tracking progress towards established goals. Regularly report on account performance to senior management and provide insights for continuous improvement.

• Contract Negotiation: Lead contract negotiations, renewals, and expansions, ensuring that agreements are mutually beneficial and align with the company's goals.

Metrics:

• Revenue: Drives sales success by maximizing revenue in allocated accounts.

• Shared objectives: Works collaboratively with other members of the organisation so they can be successful.

• Acquiring new strategically significant accounts.

• Ensuring the CRM is updated with allocated account information.

Strategic:

• Market Intelligence: Stay updated on industry trends, market dynamics, and competitive landscape related to our clients' businesses. Utilize this knowledge to anticipate client needs and propose innovative solutions.

• Risk Management: Identify and mitigate potential risks and challenges that could impact the client relationship or company's revenue. Implement proactive measures to safeguard the business interests.

• Sales Vision: Maintain the sales vision for the organization, ensuring that practices and account offerings are forward-thinking and competitive.

What we are looking for:

       Experience:

• Minimum of 5 years of experience in a similar role, with a proven track record of successfully managing global accounts and driving revenue growth to over-achieve
  
  Team player:

• You have demonstrated ability to cultivate a positive organizational culture conducive to innovation and collaboration.
  
  Budget/forecast management:

• You have a track record of setting and achieving financial and operational targets in a global account management role.
  
  Strategic Insight:
• You have strategic thinking and problem-solving capabilities, capable of navigating complex business landscapes.
  
  Soft Skills:
• You have proven experience in integrating and leading diverse engineering teams following mergers and acquisitions.
  
  Positive Vibes:
• Your energy and optimism are radiant. It's impossible not to be inspired by your behaviours.
  
  Ability to travel:
• You will be asked to travel domestically and internationally.
  
  Language Proficiency:
• You have excellent written and spoken Swedish and English.

Qualifications, skills and competencies:

• Bachelor’s degree in Business Administration, Marketing, or relevant business experience is preferred.

• Strong understanding of the importance of fostering the right culture internally and externally.

• Excellent negotiation, communication, and interpersonal skills.

• Ability to inspire cross-functional teams to achieve goals.

• Analytical and strategic thinking with strong problem-solving abilities.

• Ability to work under pressure and make informed decisions in a fast-paced environment.

If you have any questions regarding the role please contact Darren King via email darren.king@dstny.com