Make Hybrid Work. Lead the Future of Support.

Why this role matters

At Dstny, we believe in empowering people to work from anywhere, anytime—with confidence. As Team Lead Operations Engineer, you’ll be at the heart of our hybrid support strategy, ensuring our global customers and partners receive seamless, high-quality service. You’ll lead a team that thrives on autonomy, innovation, and collaboration, ...just like you.

Your mission

• Lead and coach a team of Support Engineers across hybrid environments.
• Ensure 24/7 service excellence through smart scheduling, incident management,         and SLA compliance.
• Act as the first escalation point for partners and customers.
• Drive continuous improvement in support operations and customer satisfaction.
• Support VoIP, cloud services, integrations, and peripheral devices.
• Document processes and train engineers to scale knowledge and impact.

What success looks like

• +20% increase in positive customer feedback.
• -15% reduction in incident resolution time.
• Consistent achievement of SLA and KPI targets.

And also People-First Success Deliverables

• Create a safe and inspiring team culture where engineers feel trusted, valued, and empowered to take ownership.
• Foster happiness and fulfillment at work by recognizing achievements, couraging growth, and celebrating progress—big or small.
• Build a learning-driven environment that supports continuous development, peer mentoring, and knowledge sharing.
• Lead with empathy and clarity, ensuring every team member understands their role, feels supported, and has space to thrive.
• Promote visibility and recognition, giving team members opportunities to present, represent, and grow within the organization.
• Champion hybrid collaboration, enabling flexible work while maintaining strong team connection and service excellence.
• Inspire the team to serve the technology of the future, with pride, purpose, and a shared mission to make communication seamless and human.

Your first 3 months

• Deliver a clear operational roadmap for the support team.
• Launch a performance and development framework for engineers.
• Establish reporting and documentation standards for incidents and changes.

What you bring

• Bachelor’s degree in IT, Management, or equivalent experience.
• 4+ years in Telecom, 1–3 years in a leadership role.
• Strong grasp of incident management, KPIs, and SLAs.
• Fluent in English (Swedish is a plus).
• Experience with Atlassian tools (JIRA, Confluence) and service management                 platforms.

You’ll collaborate with

• Support Engineers, Product Managers, Platform Team.
• Customers and partners across Europe.
• Internal stakeholders to drive service excellence.

Make Hybrid Work at Dstny

We don’t just support hybrid work—we live it. You’ll have the flexibility to work remotely, while staying connected to a team that values autonomy, trust, and impact. We’re building the future of business communications, and we want you to help lead the way.